Cancellation & Refund Policy
Effective Date to Join Welcome toDivine Drishty We value our customers and aim to provide a seamless experience. Please review our cancellation and refund policy carefully.
1. CANCELLATION POLICY
1.1. Appointment Cancellations
- Notice Period: Users must cancel or reschedule appointments at least [1 days] before the scheduled session.
- How to Cancel: Users can cancel their appointments via the website’s dashboard, customer portal, or by contacting our support team at [Insert Contact Email/Phone].
- Late Cancellations: Cancellations made within [6 hours] of the session start time will be considered “late cancellations” and may be subject to a cancellation fee of [X% of the session fee].
- No-Show Policy: If the user does not show up for the scheduled session without prior cancellation, the session fee is non-refundable.
2. REFUND POLICY
2.1. Eligibility for Refunds
- Refunds are only applicable in the following circumstances:
- Technical Issues: If a session is interrupted or could not be completed due to technical issues on our end (e.g., website malfunction, server issues, or errors), you are eligible for a full refund or a rescheduled session.
- Service Not Delivered: If the service was not provided as promised, users may request a refund.
- Overpayment or Duplicate Payments: If a user accidentally makes a double payment for the same service, they are eligible for a refund.
2.2. Non-Refundable Services
- Instant Sessions/Readings: If a session has already begun or has been completed, refunds will not be issued.
- Subscription Fees: Subscription fees for premium content or membership plans are generally non-refundable unless required by law.
3. HOW TO REQUEST A REFUND
- Refund Request: Users can submit a refund request via email at info@divinedrishty.com or by using the support form on the website.
- Required Information: To process your refund request, we will need:
- Full Name
- Email used to book the session
- Date and time of the session
- Reason for the refund request
4. PROCESSING REFUNDS
- Processing Time: Once the refund request is approved, it may take [7 days] to process the refund.
- Payment Method: Refunds will be issued to the original payment method used during the transaction.
- Partial Refunds: If applicable, partial refunds will be issued based on the unused portion of the service or session.
5. CONTACT US
If you have questions about cancellations or refunds, please contact us at:
- Email: info@divinedrishty.com